Enjay Voice Broadcast is a unique solution which can help you reach thousands of people in a very short time – in your own voice and that too on their mobile / land line directly. What EVB is not: Voice … Read More
Author Archives: Limesh Parekh
IP phones for asterisk based Enjay Synapse
Enjay Synapse is a asterisk based IPPBX solution, which provides IVR, CTI, IVRS, call recording which can be used for telemarketing, a perfect call centre software solution. Many times dealers and clients ask us whether to use IP phone or … Read More
Solving HR Problems small IT Service Providers.
One of the biggest challenge that small IT Service providers face – is of HR (Human Resource). Its more alarming, because Human Resource, is the most important resource in IT Service business, as compared to any other resource. – Without proper team around … Read More
Why CRM should not have Inventory Management
Many times customers for EnjayCRM ask us – why cant we integrate inventory into CRM system, after all CRM is about maintaining relationships of customers and inventory is sold to customers – so they are related. But there is serious … Read More
CRM for IT Service Providers
First question first – is CRM required for I.T. Service Providers ? Because they have some serious excuses against it, like: Our staff is not that literate to make entries. We wont be able to convince them to make entries. … Read More
Enjay CRM + Mobile + Telephony integration 360 degree view
Generally we use CRM so that we get a full view of our relationship and activities with customers and our teams. However most of the communication happens on telephone and mobile – and sadly this data is not showing up in … Read More
Asterisk based IVR – Best Practices.
Its festive season, and many people are using Enjay Voice Broadcast (EVB) service to greet to their customers / Friends & Relatives.Note: For the uninitiated, EVB helps you to broadcast your voice to hundreds and thousands of recipients in a short time.I would … Read More
Selecting a Proper CRM Vendor
If you do a google on this subject, you will get lots of advice on what to see in the CRM Vendor before finalising the deal. However there is one thing that is often ignored.Of the tips that we get … Read More
Does CRM increase your work?
Does CRM increase your work? Actually no, but for uninitiated, the question is very daunting. But its not true. Consider following points and then we decide what is FACT: Reduce duplication of work CRM creates a central database of all … Read More
Tornado or Tiguin, a comparision
Many times we confuse choice with convenience. Its not always good to have more choices, but to have a single choice which is more convenient. Thin Client is matter of convenience where as Desktop offers more choice (which, sometimes, is … Read More