The most common question or myth that people have before migrating to Linux is that, we don’t have enough man power to do data-entry. We need to ask ourselves does CRM increase your work ? I think No. Consider following points and then we decide what is FACT:
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Reduce duplication of work
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CRM creates a central database of all customer information. other wise lots of duplication was done – everyone maintained his own database.
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Believe me – all are not expert in organising data.
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CRM is tailored and customised as per your business.
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Its not other way around. You don’t run your business according to CRM system.
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This myth of people is developed by using packaged software.
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Remember – CRM is not a software – its a system – specifically designed and customised for your organisation.
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to your team, customers etc – this makes an impact on customer experience.
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And, this comes at no extra efforts or costs.
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Exceptions are escalated automatically.
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This becomes extremely crucial in service industry.
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if your sales process does not involve lead generation, you don’t need to use leads module – just by pass it and directly enter in next module.
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Also most of the fields to be entered can be pre-determined and we can avoid typing.
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Automatic notifications & Alerts
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Management by Exception
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Results of CRM are visible after 3 months.
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and starting phase is little taxing, especially if you have been very bad @ process designing.
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but believe me – after that time – you would be surprised – how you lived with out it.
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CRM process does not need to be lengthy.
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Infact, if CRM system is implemented and used effectively – it leaves you with more time to interact with customers rather than doing administrative tasks.
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you don’t need to be at desk to use CRM, now CRM is available on mobiles also.
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Further, and most importantly.
if you are still not convinced, then you urgently need to talk to us.
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